Return and refund policy
Return and Refund Policy
We offer a 30-day return policy. Customers may request a return within 30 days after receiving their order.
To be eligible for a return, items must be unused, in their original condition, and returned with original packaging and proof of purchase.
To initiate a return, please contact us at:
Return requests must be approved before items are sent back.
Return Address:
Poyoli
7735 Plantation Bay Dr, Apt 710 Jacksonville, FL 32244 United States
If your return is approved, we will provide return instructions and a prepaid return shipping label when applicable.
Non-Returnable Items
The following items are not eligible for return:
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Personalized or custom-made products
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Gift cards
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Items marked as final sale
Damaged or Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can assist you promptly.
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
If you have not received your refund after 15 business days from approval, please contact us at support@poyoli.com.
Contact
For questions regarding returns or refunds, please contact: